Head of Quality

Our facility has been manufacturing baby formula for the last 60 years, located in the heart of the beautiful English Lake District.  Our award-winning brand Kendamil, is the only baby formula made in Britain, uniquely using local fresh British full cream milk.

Our company, Kendal Nutricare, is a 150-person team passionate about giving children a better start to life. We’re proud to be a Queens’ Award winning business and ranked by the Financial Times as one of Europe’s 1000 Fastest Growing Companies in 2020.

The Role

As Head of Quality Assurance you will be the site leader for the Quality Department.  You will be the laboratory manager with 10 team members, a QA manager, environmental health & safety officer, Registrations officer and senior process technicians.


  • Overall responsibility for Quality activities across the business
  • Create and implement best practice quality vision, strategy, policies, processes and procedures to aid and improve business performance
  • Evaluate the challenges faced by the business and take action to mitigate risks and develop opportunities
  • Defines and implements facility processes in alignment with Plant Management to ensure finished product safety and quality, including – all records/documentation, procedures, manufacturing operations are in compliance with company and other relevant regulatory requirements for ingredients & packaging used and products produced
  • Contribute to overall business strategy and annual budget process
  • Establish quality and reliability standards by studying industry benchmarks and the requirements of customers and research/design and development, and define the metrics required to assess performance against standards required
  • Implement new quality processes and systems where appropriate
  • Assist in continuous improvement activities throughout the business ensuring that problems are prevented and that customer requirements are met with any problems resolved effectively and economically
  • Work to prevent non-conformances, customer complaints, concession and rework alongside Manufacturing/Engineering and Operations to develop corrective and preventative actions within required time-frame
  • Develop the Quality Management System, updating procedures and train team members where required
  • Maintain procedures and processes ensuring companywide compliance to UK, legal and customer standards
  • Ensure effective internal and external audits
  • Ensure that corrective actions are delivered and non-compliance issues are resolved on time
  • Develop improvement and communication protocol within all systems and processes across the business
  • Support project management to cross functional activity required for project execution
  • Report on Quality activities on a regular basis to the Senior Management team, ensuring accurate and timely reporting of the relevant Key Performance Indicators
  • Provide leadership to departments under their control and coach, mentor and develop direct reports and manage a high performing team that delivers continuous improvement, added value and cost reductions
  • Set department objectives and monitor ongoing progress and performance in a timely manner
  • Ensure strong communication between teams under leadership to facilitate exchange of information and in order to implement change and improvements
  • Ensure that the function operates in accordance with any health, safety and environmental policies and procedures to ensure the safety and wellbeing of staff and visitors and any other organisational and ethical requirements
  • Responsible for developing the appropriate organisational structure, resource plans and culture to support the business objectives and customer deliverables
  • Provide leadership, coordination and coaching to the team, ensuring they are trained enabling them to achieve the operational and financial metrics within their areas of responsibility and succeed in their roles
  • Coordinate with engineering to ensure repeatable manufacture of product while maintaining quality, safety and environmental standards and achieving cost targets in a timely fashion
  • Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance
  • Work collaboratively, negotiate and engage with key stakeholders to facilitate delivery and compliance with the quality strategy
  • Communicate with stakeholders the impact of technology change and potential effects on supply. Recommend solutions without compromising quality or service while optimising cost
  • Contribute to new business initiatives and projects and review and communicate the impact on manufacturing activities


  • 5+ years of quality leadership experience
  • 10+ years in powder manufacturing or similar food industry (i.e. powdered specialty ingredients)
  • Proven leadership and management skills with the ability to optimize team performance and development
  • Excellent relationship management skills with the ability to engage, negotiate and manage key stakeholders and suppliers
  • Strong and confident negotiator with the ability to negotiate at all levels
  • Excellent communication, interpersonal and influencing skills
  • Excellent analytical and problem solving abilities
  • Results orientated with ability to plan and deliver against project deadlines
  • Commercially and financially astute with experience of managing budgets
  • Bachelor of Science (Biology, Microbiology, Chemistry, Food Science) required
  • Considerable and diverse demonstrable experience of leading a quality function with a proven track record in strategic quality leadership delivering effective quality strategies, policies, processes and systems
  • Ability to add value, reduce costs and make business improvements
  • Proven project management and quality experience
  • Experience of operating and influencing at a strategic level
  • Development and management of quality management systems and processes

What you get from us…

  • A positive talented team working environment
  • A competitive salary taking into account your experience and skill set
  • 28 days holiday including bank holidays
  • Cycle to work scheme
  • Government pension scheme
  • Childcare voucher scheme
  • Staff canteen food
  • Employee Discounts

To apply, please send your CV and a covering letter to recruitment@kendalnutricare.com telling us why you’re the right person for the role including your salary expectations.

We can’t wait to hear from you!